ADR Solutions Group

Atlanta Alternative Dispute Resolution

Advancing Disputes to Resolution

ADR Solutions advances your dispute resolution efforts, delivering dramatic cost savings.

Our objective

To advance liability disputes to their earliest resolution, avoiding harmful brand exposure, reducing lawsuit volume and minimizing litigation-related costs.

Through our expertise, proven tools and support, we are prepared to handle all your disputes, regardless of exposure, frequency or severity, expertly and efficiently.

With early resolution as our objective, our innovative approach features full-service ADR convening processes, expert mediator selection and highly skilled negotiation services.

We leverage the highest use of client resources, enhance your matter management and protect your brand. From individual case support to proven, comprehensive programs, our customized resolution services strategically reduce pending caseloads, saving you time and money.

Rose Miller, Founder of ADR Solutions

Founder & Principal

Rose Miller

In December 2009 Rose formed ADR Solutions to offer customized design, consulting, negotiation and program management services using mediation, helping businesses manage claims and lawsuits more effectively and reduce their litigation volume and expense.

Rose Miller is an accomplished trial attorney as well as a former in-house counsel and claims manager with a track record of using innovative alternative dispute resolution (ADR) methods to significantly reduce litigation, expense and risk for her clients. She has a specialty in early case assessment and the innovative use of ADR tools to proactively manage high-volume case inventories and cost-effectively resolve individual, high-exposure matters.

Read Rose’s full bio

Through the design and management of novel programs using mediation to resolve pre-suit matters, Rose helped her former company, The Home Depot, significantly reduce their new lawsuit volume and save millions of dollars in avoided litigation costs and reserves.

Partnering with a close network of experienced ADR service providers, ADR Solutions employs a unique turn-key mediation convening and execution process that has successfully convened over 90% of matters assigned and resolved over 80% of cases mediated. The client list includes several major national retailers, service providers, and product manufacturers facing exposure to claims asserting personal injury from premises liability, transportation-related incidents, property damage and commercial losses, and various other categories of disputes, including those presenting catastrophic losses.

Rose is past Chair of the ADR Committee for the Defense Research Institute and current membership chair of DRI’s Retail and Hospitality Committee, and a member of the National Retail and Restaurant Defense Association. She is a 1992 graduate of the Wake Forest University School of Law and received her BS from Vanderbilt University. Before founding ADR Solutions, Rose served as Director, General Liability at The Home Depot following nine years in private practice with Atlanta-based Hawkins & Parnell LLC, where she was a partner of the firm.

What we do

Services

01

Early Case Assessment Programs

Triage settlement of liability cases to shrink pending inventories.

  • Consulting services
  • Program design and development
  • Training
  • Early mediation convening
  • Project fee or hourly basis
02

Pre-Suit ADR Programs

Strategically reduce new lawsuit volume.

  • Expert program design and management
  • Highly efficient turn-key convening model
  • Expert mediator selection
  • Highly leveraged costs
  • Project, per-matter and fixed-fee options
03

Settlement Counsel Services

Expert evaluation and negotiation of select claims.

  • Liability and damages assessments
  • Skilled advocacy for the resolution process
  • Expert negotiation on the most difficult exposures
  • 90%+ success rate at convening mediations
  • Pre-suit settlement rates usually exceed 80%
04

Lawsuit Mediation Days

Advance cases to earlier resolution.

  • Greatly reduces all mediation costs
  • Highly efficient turn-key convening model
  • Reduces litigation volume and expense
  • Focuses defense efforts where litigation helps
  • Fixed-fee rates for services

Good to know

Frequently asked questions

Claims & Lawsuits

My company may not have the volume to make this cost-effective. How many cases do we need?

Earlier resolution of even one case at or under your settlement target could justify the mediation expense in our cost-effective pricing model. Convening several matters in venues where you have the highest exposure, by volume or severity, or where you pay the most to litigate, greatly reduces your per-matter cost. We work with multiple clients facing exposure in the same markets and, where possible, leverage costs among all participants.

How are the mediators chosen?

ADR Solutions partners with established dispute-resolution firms to select mediators. All proposed mediators have a track record of success and meet threshold standards of training and industry experience. Mediators are chosen from the geographical market where the cases are pending and in a price range that meets client budgets.

What are the costs?

Costs are tailored to specific client needs and case types. Generally we charge fixed fees for negotiation counsel and client-representative services, and variable rates for convening, expert mediator selection and mediator fees we negotiate for each schedule. By convening multiple matters on the same day or series of days in each venue, we ensure maximum participation at the lowest expense and enhance the efficiency of your outside counsel.

Can our in-house counsel or claims managers attend the mediation events?

Yes. ADR Solutions provides a customized approach for each client’s mediation needs, including the opportunity to use your own resources whenever preferred. Staffing can be arranged case by case to suit your needs, preferences and availability, and our pricing model flexibly addresses where and when in the process you need our services.

Pre-Suit Claims

We already have an effective claims-management program. How can ADR Solutions add value?

Negotiations often impasse because of poor communication and unrealistic expectations. Pre-suit mediation is a particularly effective tool to break through these barriers, providing face-to-face interaction where parties can openly assess liability and damages without posturing, have their day in court, and agree to end the dispute. Presented through a skilled mediator, reasonable settlements become far more attractive than the delays and costs of litigation, trial, appeal and the risk of a bad outcome.

Plaintiff’s counsel won’t give us what we need to evaluate the case. How can this process help?

When you offer plaintiffs and their counsel the opportunity to meet in person with an accomplished mediator before the dispute escalates in cost and acrimony, they will typically provide what is needed to elicit your best offer at mediation. Settlement is not mandatory, and parties may re-convene later, but even where it does not settle, the process identifies the stumbling blocks to resolution that will greatly shorten litigation and reduce costs.

Lawsuit Mediation Days

Our outside attorneys already schedule mediation when a case is ready. Why add ADR Solutions?

ADR Solutions strategically convenes mediations when you are at your best bargaining position, controlling future litigation expense as well as case exposure. Experienced negotiation counsel can step into disputes as advocates of the settlement process, providing a fresh set of eyes to evaluate your exposure, while a skilled client representative enhances negotiations and helps your outside counsel achieve better settlements, saving you time, expense and productivity.

Get in touch

Contact ADR Solutions

Send us a note about your disputes and we’ll be in touch. Referring a matter? Use the referral form.